Please call: 1-415-333-8888

FAQ

Warranty

1. What is the warranty policy on the UTV Receiver?

All subscribers to UTV monthly plans will enjoy a lifetime warranty on their UTV Receiver as long as they remain active subscribers to UTV.

2. If my UTV Receiver is broken or defective, how do I get a replacement unit?

First, call our Customer Service Center at 1-415-3338888 to see if we can help you to troubleshoot and resolve the problem. If not, you can return the defective UTV Receiver to us for repair or replacement. We recommend you use UPS or FedEx ground delivery services. We also recommend that you request a tracking number when you ship the UTV Receiver. This will enable you to verify that we have received it. Please note: UTV is not responsible for any returned UTV Receiver lost or damaged in transit. Ship to: UTV, Returns Department, 1050 SHELL Blvd, #8083.Foster City, CA 94404. Upon receipt of your defective UTV Receiver, we will either repair or replace it with another UTV Receiver.

3. How long will it take to repair the UTV Receiver unit?

Once we receive it, it will take approximately 7 business / working days to either repair or replace the UTV Receiver unit.

4. How can I replace my missing Quick SETUP Guide, Quick START Guide or find other information for my UTV Receiver or UTV service?

For a copy of the Quick SETUP Guide or Quick START Guide and any other information you may need regarding your UTV Receiver or UTV service, please visit our online support knowledge database at www.umgtv.com/support, or call us Toll Free at 1-415-3338888 during our regular business hours.